Shipping + Returns
All DRU. pieces and products are made to order. For this reason, please be advised that purchases are not shipped immediately. Most orders are ready to be shipped in 2-3 weeks. If there is any need for a package to arrive at a specific date, please email firstname.lastname@example.org. We will do our best to accommodate.
Domestic shipping (excluding Hawaii, Alaska, and Puerto Rico) is free of charge with FedEx Ground shipping on orders $100 and above. For orders under $100, there is a $10 shipping charge Packages may be shipped overnight and 2nd day for an additional fee. We do not ship to P.O. boxes. International orders are shipped via FedEx for an additional fee. DRU. is not responsible for any duties, taxes, or other fees assessed for international shipping, and DRU. is not responsible for delays or other issues that may arise when shipping internationally. Upon shipment, a tracking number will be sent via email. Orders over $1000 require a signature upon delivery. Please be aware that the buyer is solely responsible for the acceptance of the order upon delivery. DRU. is not responsible for any lost packages or delays in delivery.
All custom pieces are final sale. All other items may be returned within 7 days of receipt for store credit only. For credit, jewelry must be received in the original packaging and in the same condition in which it was bought, as determined by DRU. Customers are responsible for all shipment charges on returned items.